FAQ's

How should I care for my new item?

Please refer to the care instructions provided in the description of each product page. 

When will I receive my order?

We are working diligently to get every order out as quickly as possible. Please note due to the ongoing complications of COVID-19, we are experiencing some longer than normal lead times. We will keep you informed. Please refer to our Shipping & Returns page for more information. 

Are your packing materials environmentally friendly?

We believe in caring for the environment and therefore are continually trying to reduce our impact on the planet. Here are some of the ways we are currently trying to do our part:

- biodegradable soy based packing peanuts

- recyclable mailers made of 100% recycled fibres

- recyclable Kraft paper bags